Vacations: 

·         We will pro-rate for vacations up to 2 weeks per year (two weeks allotted every May 1 - April 30).

·         Vacation notice forms must be submitted to the office, deposited in the tuition box or sent via email by the end of the month prior to the month you plan to take your vacation.

·         Vacations cannot be pro-rated for previous months or for dates listed in our “Holidays” list above.

·         Vacation notices must be turned in by the end of the month prior to the month your vacation is taken.
NO EXCEPTIONS!

 CLICK HERE TO EMAIL YOUR NOTICE FROM HERE!

Make-ups:  When you register your child for class, you are paying for your child’s place in that class, not their attendance. We do not promise or owe make-up classes or credit for missed classes. Excessive make-up requests will not be allowed. However, we understand that children get ill, therefore we offer the following options for ILLNESS ONLY:

·         To Qualify for a Make-Up Class/Open Gym Pass: You MUST call the office the day of your child’s absence to let us know he/she is out ill. At that time we will schedule an appropriate make-up (Preschool Program) or issue an Open Gym Pass (Rec/Team Programs). Once a make-up is scheduled, it is up to you to get your child to that class, we cannot reschedule missed make-ups or reissue expired Open Gym passes. Make-ups can only be issued/redeemed for currently enrolled students and must be taken within 30 days of absence. Please do not ask us to pro-rate, refund or carry forward fees for classes missed. Excessive make-up requests will not be allowed. Call us if you are having a scheduling problem, and we will do our BEST to help. Limit 2 make-ups per month.

·         Parent/Child Classes, Preschool Classes: We will do our best to schedule your child into another class of the SAME LEVEL if room is available. Make-up MUST be scheduled in advance and taken with 30 days of absence.

·         If make-ups cannot be conveniently scheduled, we apologize, but we cannot credit your account for the missed class.

·         Recreational and Team (Levels 1-10):  Make-ups are available ONLY during OPEN GYM and must be arranged in advance. Please contact the office on the date of your child’s absence and an Open Gym pass will be issued for your child. This Open Gym pass can be used during any Open Gym during the next 30 days only.  Limit 2 make-ups per month.

Privates:  Private lessons are available only to students who are currently enrolled in a scheduled class and only available during regular gym hours while other classes are in session. Rates are set on a per coach basis. Fees are due the day of the private and are to be paid to the gym, not the coach. Privates for team students must be approved by his/her head coach.

Other General Policies:

·         No refunds will be issued for any reason.

·         It is your responsibility to update us of any address or contact phone number changes when they occur.

·         We are not responsible for lost, stolen, or damaged items.

·         For your child’s safety and in consideration of others:

o        Children must be supervised at all times by a parent when not in class.

o        Parents are solely responsible for their children prior to and following scheduled class times.

o        Please do not drop your children off early and please pick them up promptly at the end of their class.

o        We do not offer supervision nor do we take responsibility for your child before or after scheduled class times.

o        Children are to remain in the building at all times.

o        Do not ask your child to wait for you outside the building or along the curb.  

o        When dropping students off, it is your responsibility to make sure they are safely inside the building.  

·         The use of inappropriate language by children or adults at the facility will not be tolerated.

·         Adults and children, whether in the program or on site as spectators, are expected to be respectful of staff, coaches, students and others on the premises.

·         We reserve the right to ask anyone not observing these policies to leave at any time.

·         Parents are not allowed in gym unless requested by coach. Any parent or adult entering the training area must sign a waiver and follow coach’s instructions on moving around safely in the gym.

·         We will make every effort to provide a consistent coach for your class on an ongoing basis; however we reserve the right to change instructors for any classes at any time.

·         There will be an $18.00 charge assessed for all returned checks.

·         There will be a $10.00 charge assessed for declined AutoPay transactions.

·         It is your responsibility to inform us of any changes regarding your AutoPay (new card issue, new address, etc.)

·         Additional Team Rules and Policies apply to students when they move to team.

·         If you are unable or unwilling to adhere to our Rules & Polices, we reserve the right to revoke your membership.

·         Rules & Policies are subject to change and will be posted when changes are made. It is each member’s responsibility to read and understand these updates as they become available.